Planning your holiday

If your holiday at Craigendarroch is approaching there are a few things you can do in advance to help you plan your stay.

Firstly, we will be posting or emailing a booking form to you. For all grocery packs, milk and newspapers, cots, high chairs and stair gates (in applicable lodges) please complete the guest booking form and return it by mail or email to the Lodge Office.

The number of guests is restricted to the total sleeping capacity (number of beds) of each lodge. Unfortunately additional guests can not be accommodated apart from babies and young children using cots. Please also check the latest Scottish Government guidance before travelling.

Arrival and departure

Arrival dates

The following information has been prepared and details what you can expect on arrival and during your time at Craigendarroch including some new measures that have been put in place ready for your stay, so you can confidently enjoy your holiday experience. 

Calendar of future arrival dates (this link opens in a new tab)

Check in and Check out 

  • Check in is at 4 pm.
  • We ask that only one member of your party is present at check in.
  • Card/contactless payment is the preferred payment option and the use of the property’s mobile texting platform, for any additional requests you may have during your stay. 
  • Verifying your email address during check-in will ensure your folio can be emailed on departure.  
  • All guests are requested to vacate their lodge by 10.00 am, to allow the housekeeping team to clean the property to the enhanced standards, in advance of the next guest. 
  • Please take advantage of the express check out service on your departure. 

If for any reason you have to cancel your holiday, please advise the relevant organisations (Hilton Grand Vacations Club at Craigendarroch, RCI, Interval International etc) as soon as possible.

Linen extras and Owners or guests staying more than one week

Housekeeping will contact you to arrange a time preferably while you are out.  If this is not possible, the team will be happy to drop off clean linen and towels outside your front door and collect the used items.

Lodge facilities

Complimentary Wi-fi is available in your property. The band width increased at the beginning of 2022 and a one-time login enables ease of connection during your stay.

Charges for electricity, telephone calls and all other services are payable on departure.

Car parking

Each lodge has its own car parking spaces (please only use your allocated space!). Additional car parking is available in the Country Club car park.

Resort Map

Please CLICK HERE to view the resort map.

Electric vehicle (EV) charging points

There is an *untethered dual outlet EV charging point on the resort located at the side of the laundry building. The charge point provides 22 kW. Rate per kWh is 0.51p.

*Car owners require a Type 2 connector cable to plug into the charging unit. There is space for two cars to charge at one time. Download the ‘Project EV Pro’ app from the Apple Store or Google Play store and scan the QR code. Details available at the charging point or you can CLICK HERE.

Also, in the village of Ballater they are located in the public parking area behind the church near the Co-op. You can also find an up-to-date list of points at (this opens in a new tab).


Unfortunately pets are not permitted within the resort at any time. There is however a range of dog boarding kennels in Aberdeenshire. Some owners use the following:

Broombrae Boarding Kennels, Tarland – Tel: 01339 881110, email or visit website

Colliestown Farm Kennels, Torphins –  Tel: 01339 8882513, email or website

Lumphanan Pet Hotel, Banchory – Tel: 01339 88322, email or visit facebook or website

Smoking in the lodges

As a courtesy to other residents please refrain from smoking in all lodges. Smoking is permitted on the balcony only. Please bear in mind that given the location and proximity to wooded areas that you dispose of your cigarette ends safely and respectfully.

Weather and travel

The resort entrance is on the main A93 Perth – Braemar – Aberdeen road, one mile west of Ballater. The resort is 16 miles from Braemar, and 42 miles from Aberdeen.

Driving, flying or taking a train or a bus? Not sure what to bring with you? For weather and travel information including recommended websites please view the relevant section of our website.


There is a wealth of activities and attractions available for you to enjoy in the local area.

Even if you are familiar with Royal Deeside, there are endless hidden gems waiting to be discovered. Many activities and businesses are open but may have restrictions – please check websites for full details.

We look forward to welcoming you to Craigendarroch