Phone & electricity charges

Latest update: Due to the ongoing COVID-19 situation, the Scottish Government has extended restrictions across the country. Following this guidance, all Hilton Grand Vacations managed properties in Scotland have temporarily suspended operations. The restrictions are expected to be in place until mid-February 2021, and are contingent upon further reviews by the Scottish Government. The next review is expected on 2 February, 2021Full details

Wi-Fi is free across the resort.

As of November 2020 the charges are as follows.


The telephone system in your lodge includes a message service and direct access for incoming calls. The direct access means that you have a unique number for your lodge, which callers can use. 

The number is (013397) 533, followed by two digits for the lodge number. For example: Lodge 1 (013397) 53301, Lodge 93 (013397) 53393. Calls between Lodges and Rooms is free.

Telephone charges are as follows:

Calls to free numbers such as 0800: £0.15 per minute
Calls to local, national & mobile numbers: £0.26 per minute
Calls to premium rate calls: £3.15 per minute


The lodges at Craigendarroch are on an Economy 10 electricity plan. During the hours below electricty is charged at the low rate tariff, outwith these times the normal unit rate will be charged.

4.30 am – 7.30 am       1.30 pm – 4.30 pm     8.30 pm – 12.30 am

Electricity meters are read on the evening of the night before departure.

Electricity charges are as follows:
Standing charge: £0.70 per day of occupation
Normal unit charge: £0.1914 per unit
Low unit charge: £0.1508 per unit